Billing and Refunds Policy

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Last updated: 21st June 2024

Overview

This document explains BEAMSTART’s billing and refund policies for Subscription Plans (which we sometimes refer to in this policy as “services”). More specifically, this policy describes when BEAMSTART will issue a refund for services rendered, as well as the process of requesting a refund.

Memberships & Billing Cycle

You may purchase BEAMSTART Paid Memberships (“BEAMSTART Paid Memberships”) for access and use of additional features and Services via a subscription service on or via any of the Platforms (as defined below) or any of the methods as may be made available on the Platforms or as may be notified to you from time to time.

All BEAMSTART Membership Subscription fees are due in advance. Services are activated automatically upon the creation or renewal of a new or existing subscription plan.

All users will be given the option to subscribe to a membership plan that is billed monthly, quarterly, or yearly.

Cancellations & Refunds

BEAMSTART offers a flexible cancellation policy; however, all payments are non-refundable. By subscribing to any BEAMSTART Paid Membership, you acknowledge and agree to the following terms:

1. Cancellations

You may cancel your membership at any time via the member portal or by submitting a written request to our support team. Cancellations will take effect at the end of the current billing cycle. Your membership benefits will remain active until the end of the paid term.

2. No Refunds

All payments made to BEAMSTART are final and non-refundable. This includes, but is not limited to:

• Mistaken or accidental registrations
• Failure to cancel before renewal
• Unused or partially used memberships
• Inability to access or use membership features due to user-side issues

It is the sole responsibility of the subscriber to manage their membership, including timely cancellations prior to renewal dates.

3. Subscription Responsibility

By completing a registration or payment, you agree to these terms and waive any right to dispute charges on the basis of non-usage, inaction, or oversight. BEAMSTART will not be held liable for any losses resulting from failure to cancel or manage your subscription appropriately.

4. Use of Membership Services

BEAMSTART reserves the right to terminate any membership without refund if the service is used for unauthorized, illegal, or abusive activities, as defined in our Terms of Service.

By proceeding with your membership registration, you expressly acknowledge and agree to this Cancellation and Refund Policy in its entirety.

Overdue Payment

If a charge to the payment method on your account is declined, we may make additional attempts to process the payment. If payment continues to fail, we may display a Billing Issue message when you sign in to your account, and we may attempt to notify you by email. To ensure payment is successfully processed, we recommend you take the following steps:

Verify that your bank/debit card account is sufficiently funded. Make sure your credit card information on file with BEAMSTART is up to date. Contact your bank or credit card provider to approve payments.

• 0 - 7 Days: Your account enters the 'Grace Period', where a notice will be displayed of your failed subscription renewal.
• 7 days - 90 days: Services will no longer be available to the user until renewal, and a notice will appear upon logging into your account.
• 90 Days: We may delete your account if there is no activity. An email notice will be sent out 3 days prior to deactivation. Once an account is deactivated, you will not be able to recover your account.

Plan Changes

Plan upgrades/downgrades can be made via the Members Portal subscription page.

• Upgrade – If you upgrade your plan, we will prorate your fee. You’ll pay the old fee up through the date of the upgrade and the new fee thereafter.
• Downgrade – You can downgrade your plan any time. Any plan downgrades will take effect when your next billing cycle begins.

Timing

Cancellations are immediate and you can do it via the member portal subscription page here (you will need to be logged in to your personal account and not a business/organization profile).

It may take anywhere from 7 - 14 business days for funds to be returned to your method of payment upon cancellation (depending on your bank / card issuer).

Policy Changes

We may periodically amend this policy for any reason. Please review this policy periodically and take note of the last modified date above.

Contact

If you have any billing questions or suggestions about this policy, feel free to reach us via the contact form here.