Underpinned by Google Cloud’s AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. A recent report by the Capgemini Research Institute found that although customer service is considered strategically important, less than half of organizations feel prepared to integrate AI and generative AI into the function.1 Recognized as the Global Industry Solution Partner of the Year 2025 by Google Cloud, Capgemini will combine its deep industry expertise and technical capabilities to develop solutions powered by Google Agentspace and Customer Engagement Suite with Google AI.
Capgemini’s research finds that around 9 in 10 organizations using gen AI are already seeing improved first contact resolution rates or expecting to see this benefit in the future.1Personalizing CX in retail: AI agents to help better personalize shopping experiences by using AI to analyze customer data and provide tailored product recommendations, promotions, and support interactions across all channels (online, in-store, mobile). Enhancing security in financial services Using Google Cloud’s AI, financial services clients can improve risk assessment and fraud detection with agents that analyze customer transactions and identify suspicious patterns, improving security and regulatory compliance.
Press contact:Mollie MellowsTel.: + 44 (0) 7342 709384E-mail: mollie.mellows@capgemini.com Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients.
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