Finance ministry pulls up public-sector banks over staff misconduct

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Finance ministry pulls up public-sector banks over staff misconduct - Business Standard

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The surprise checks were meant to observe how the employees of PSBs interacted with customers and where they lagged compared to private banks.

The source further added the secretary also asked banks to regularly review the performance of branch heads.“These reviews will include assessments of how well a branch is maintained, its cleanliness, and how staff members interact with customers,” the official noted.